Welcome to the website www.services.totalenergies.gr (the “website”). By connecting to or browsing the website, you agree that you have read, understood and accepted, without limitation or reservation, the personal data and trackers (e.g. cookies) management policy (the “policy”) and our terms and conditions of use. Please note that other terms and conditions and personal data protection policies apply to other TotalEnergies company websites of for specific data processes (e.g. for job applications, for marketing, etc.), and we recommend that you read them carefully.
The policy aims to inform you of the rights that you can exercise in respect of your personal data and describes how we process your personal data and the measures that we take to protect it.
TotalEnergies Marketing Hellas Single Member S.A. (74-76 Voriou Ipirou str., 15125 Maroussi, Athens, Greece, tel.: +30 2130172100, email address: [email protected]) is the administrator of the website, also the “data controller” with responsibility for processing your personal data for the needs of and in the framework of your use of the website ("TotalEnergies Marketing Hellas S.A.”, “we”, “us”, “our”). These processing operations are carried out in accordance with the applicable law.
1. Purpose of processing and types of personal data processed
When you visit the website, you may need to provide us with personal data, such as your first name and surname, contact information, etc., depending on your use of the website and the reason why you decide to communicate with us via the contact form.
Your personal data is processed for the purpose of:
• Managing queries, you make using the contact form. When you contact us regarding a query e.g., on a technical or sales issue, we will collect your identity and contact information along with details on your query, as necessary, in order for us to be able to examine your query and respond to it or take action accordingly;
• Responding to complaints you make using the contact form: When you contact us in order to make a complaint, we will collect your identity and contact information along with details on your complaint, as necessary, in order for us to be able to examine your complaint and respond to it or take action accordingly.
• Evaluating your CV and relevant information for recruitment purposes: A separate privacy policy applies for applicants for positions at TotalEnergies Marketing Hellas S.A., which is available here.
• Communicating for direct marketing purposes (including newsletters and other marketing material): A separate privacy policy applies for data processing for direct marketing purposes, which is available here.
• Offering the functionalities, services and features of the website via the use of trackers, e.g., cookies: for details on the use of trackers (e.g., cookies) on the website, please refer to section 7 below.
2. Legal basis for processing
Processing for the needs of each of the above-mentioned purposes is based on the following legal provisions:
• Legitimate interests
Processing of your personal data for the needs of managing your queries and responding to complaints is based on our legitimate interest to offer customer support and improve our products and services.
• Employment
Processing of your personal data for the needs of evaluation of your CV and relevant information that you share with TotalEnergies Marketing Hellas S.A. is based on the need to determine whether an employment contract will be entered into (further details are included in the separate privacy policy which applies for applicants for positions at TotalEnergies Marketing Hellas S.A. which is available here).
• Consent
Processing of your personal data in order to receive our newsletter and generally direct marketing is based on your prior consent; use of certain trackers (cookies) is also based on your prior consent (e.g., targeting/ advertising cookies) – for details on the use of trackers (e.g., cookies) on the website, please refer to section 7 below.
3. Retention period
Your personal data will be retained for as long as this is required for the needs of the above-mentioned purposes and generally for as long as this is permitted or required by law.
More specifically:
• Queries: Your personal data will be retained for as long as needed in order for us to examine, reply to and handle your query and for an additional period of 6 months in order for us to be able to efficiently handle possible further/ follow up communications.
• Complaints: Your personal data will be retained for as long as needed in order to examine and resolve your complaint. In case of legal dispute and/or claims, your personal data will be stored until final resolution.
• Recruitment: A separate privacy policy applies, which is available here.
• Marketing: Your personal data will be stored for as long as marketing communication (including newsletters) is being provided. You can withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal (on how to do this, please refer to section 9 below).
• Trackers (e.g., cookies): for details on the use of trackers (e.g., cookies) on the website, please refer to section 7 below.
4. Recipients of data
For the needs of the above-mentioned purposes, your personal data will be shared with and processed by third-party providers of IT services (offering data hosting services and email communication services).
5. Data Transfers outside the EEA
Any transfer of data to a country outside the European Economic Area shall be carried out in accordance with the applicable regulations and in such a way as to protect your data appropriately.
The above-mentioned recipients of your data may be located outside the European Union.
Any possible transfer of your personal data outside the EEA for the needs of the above processing purposes will be subject to appropriate and suitable safeguards, in order to ensure an adequate level of data protection, e.g., transfer agreements based on standard contractual clauses approved by the European Commission. For more information on how TotalEnergies Marketing Hellas S.A. protects your personal information when transferred outside the EEA or in order to obtain a copy of the guarantees we apply to protect your personal data when transferred, please contact us at [email protected]
6. Data security and confidentiality
The data controller takes appropriate steps to preserve the security and confidentiality of your personal data, including to prevent them from being distorted, damaged or disclosed to unauthorized third parties.
7. Trackers (e.g., cookies) management
7.1. Principle
A cookie is a file which enables a website to save information relating to your computer’s browsing of the website (e.g., number of visits, number of pages viewed, visited pages, date, and time of browsing, viewed links etc.), to make your visits to the website smoother.
You can at any time delete the cookies stored on your computer, object to the storage of new cookies and receive a notification before new cookies are stored by changing your browser settings using the instructions below (“Types of cookies, cookies and statistics, and settings”).
Please note that if you remove a cookie or object to the storage of cookies on your device, you may not be able to use some of the website's services.
7.2. Types of cookies, cookies and statistics, and settings.
The cookies that may be stored on your server when you browse the website are cookies which are intended solely to enable or facilitate electronic communication or which are strictly necessary to provide the service you are requesting (language cookies, login cookies, etc.), or statistics cookies or other cookies in accordance with the conditions below.
When cookies require your consent before they can be used (e.g., targeting/ advertising and social media cookies), we obtain it via the use of appropriate mechanism.
7.2.1. Which cookies are stored?
- Cookies issued by the data controller, added on the site domain
|
Cookie |
Description (purpose of use and controller) |
Category |
Duration |
Recipients of data |
|
has_js |
Detection of Javascript, used by Drupal |
Mandatory |
Session |
third-party provider of IT services |
|
cookie_agreed, cookie-agreed, authorized_cookies_config |
Choices of GDPR related consent, used by Drupal |
Mandatory |
13 months |
third-party provider of IT services |
|
Drupal.language, Drupal_language_redirection |
Choice of language of the site, used by Drupal |
Mandatory |
up to 1 year |
third-party provider of IT services |
|
Drupal.tableDrag.showWeight |
Browser version to adapt the display of pages, used by Drupal |
Mandatory |
1 year |
third-party provider of IT services |
|
form-xx webform-123 |
Detection if form has already been submitted by the user, used by Drupal. |
Mandatory |
1 day |
third-party provider of IT services |
|
_cfduid |
Performance optimization, used by the CDN CloudFlare. |
Mandatory |
Session |
third-party provider of IT services |
- Statistics cookies
|
Cookie |
Description (purpose of use and controller) |
Category |
Duration |
Recipients of data |
|
atidvisitor, atuserid, xtant, xtat, xtvrn |
Traffic analysis used by AT Internet. |
Statistics |
up to 1 year and 1 day |
third-party provider of IT services |
|
_ga, _gid, _utma, _utmz |
Traffic analysis, used by Google Analytics |
Statistics |
up to 2 years |
third-party provider of IT services |
|
dtCookie, dtLatC, dtPC, dtSa, rxVisitor, rxvt, dtCookie, dtLatC |
Measure of the site performance used by Dynatrace. |
Statistics |
1 minute |
third-party provider of IT services |
|
idrxvr |
Used by Xiti to analyze traffic. |
Statistics |
1 year |
third-party provider of IT services |
- Targeting/ advertising cookies
|
Cookie |
Description (purpose of use and controller) |
Category |
Duration |
Recipients of data |
|
_trossion, _troRUID, _troSYNC |
Display offers on the internet personalized to the user points of interest, used by doubleclick.net a Google service. |
Targeting/Advertising |
up to 1 year and 1 month |
third-party provider of IT services |
|
utag_main |
Used by Tealium |
Targeting/Advertising |
1 year |
third-party provider of IT services |
|
Noms variés |
Added by Tealium tag management system. |
Targeting/Advertising |
Variable duration |
third-party provider of IT services |
- Social Networks cookies
|
Cookie |
Description (purpose of use and controller) |
Category |
Duration |
Recipients of data |
|
1P_JAR, APISID, HSID, LOGIN_INFO, CONSENT, NID, PREF, SAPISID, SID, SSID, SIDCC, VISITOR_INFO1_LIVE, YSC, ANID |
Added by Youtube or Google to save how a Youtube video is used. In case a user is connected to his Google account, these data are associated with him. |
Social Network |
up to 1 year and 1 day |
third-party provider of IT services |
|
brainsonic |
Added by Damdy to save how a video is used. |
Social Network |
up to 2 years |
third-party provider of IT services |
7.2.2. How do you delete cookies, receive notification of their storage or change your browser settings?
• How do you delete cookies already stored on your computer?
- On your workstation:
- On the C:\ drive select the Windows folder;
- Open the “Temporary Internet Files” folder;
- Select all files (CTRL A);
- Choose the “delete” option.
• How do you change browser settings to reject or be informed of the storage of cookies?
- In the Internet Explorer 5 (Microsoft) browser: Select “Tools”, and then “Internet Options”. Click on the “Security” tab, then “Custom level” and scroll down to the “cookies” section. Next to “Allow cookies that are stored on your computer” select “Ask” to be notified or “Disable” to decline all cookies;
- In the Internet Explorer 6, 7 or 8 (Microsoft) browser: Select “Tools”, “Internet Options”, “Privacy”, then the level you wish to apply;
- In the Firefox browser: Click on “Tools” and select “Options”. In the “Privacy and security” tab, untick the box “Accept cookies from websites”;
In the Chrome (Google) browser: Click “Customize and control Google Chrome” and select “Settings”. Under “Privacy and security”, click on “Content settings” and enable “Block third-party cookies”.
8. Your rights
In accordance with and under the conditions provided by applicable regulations, you have the following rights:
- Right of access: You may contact TotalEnergies Marketing Hellas S.A. in order to inform you and explain to you whether or not we process your data, the categories of such data, as well as how we process them. You can also request a copy of your personal data which TotalEnergies Marketing Hellas S.A. processes.
- Right to rectification: If you believe that your data is inaccurate or need to be updated, you have the right to request the rectification of inaccurate data and missing information.
- Right to erasure: Under certain circumstances, such as, e.g., when the data are no longer necessary, or if you have withdrawn your consent, or if the data have been unlawfully processed, you can request TotalEnergies Marketing Hellas S.A. to proceed with erasure of the data.
- Right to restriction: If you believe that your data are inaccurate, or that processing is unlawful, or that TotalEnergies Marketing Hellas S.A. no longer needs the data, or you have objections to the automated processing, you have the right to request the restriction of processing.
- Right to object: You may object to the processing of your personal data by TotalEnergies Marketing Hellas S.A. on grounds relating to your situation, except if there are, inter alia, compelling legitimate grounds for the processing which override your interests, rights and freedoms. You also have the right to object when you are subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you (statutory exceptions apply).
- Right to data portability: You may request to receive the data concerning you in a structured, commonly used and machine-readable format, as well as to transfer those data to another organization (controller), which you will indicate to TotalEnergies Marketing Hellas S.A.
Right to lodge a complaint with the DPA: You have the right to lodge a complaint with the Data Protection Authority (DPA) on matters relating to the processing of your personal data. The DPA is located in Athens (Kifisias 1-3, P.C. 115 23). Regarding the competence of the DPA and the way to file a complaint, you can visit the website of the DPA (www.dpa.gr).
More detailed information on your rights is available on the website of the Data Protection Authority here.
9. Contact
For any questions regarding the protection of personal data or in order to exercise your above mentioned rights, you can contact TotalEnergies Marketing Hellas S.A. at: [email protected] or at
TotalEnergies Marketing Hellas S.A.
Legal Department
74-76 Voriou Ipirou str.,
15125 Maroussi, Athens, Greece